FAQ

FAQ

FAQ

How do I sign up?

I forgot my password. How do I reset it?

Do you allow guest checkout?

What is an invoice ID?

What is an order ID?

What are Delivery options?

What are Pick-up options?

What are the different order statuses and what do they mean?

Will I be charged any fees for making a purchase?

How do I check my order statuses?

How do I make a credit/debit card payment?

Are the credit/debit card payments safe?

How do I know that my online payment is secure?

Can I cancel my order and get a refund?

I did not receive my item, what am I supposed to do?


The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?

How do I sign up as a seller?

How do I sell something on ReShopMe?

How do I list an item for sale?

Can I denote my items in another currency?

Why can’t I log in to my seller dashboard?

How do I edit my item information?

Can I add a few delivery addresses, delivery options and pick-up locations?

What is the purchasable button for?

Why can’t I find the right category for my item?

How do I keep track of my sales?

How can I keep track of orders that I receive?

What do the different order statuses mean?

Are there any subscription fees or listing fees on ReShopMe?

How do I receive my Payout/Payment?

Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?

What items are prohibited on ReShopMe?

Why is my product deleted/banned?

Empowering sustainable business.

Empowering sustainable business.

Empowering sustainable business.

Sustainable Advantage TM
Sustainable Advantage TM
Sustainable Advantage TM