Frequently asked questions

Buy instantly, or make the seller an offer — you can also chat with them directly first. Pay for everything, even across several sellers, in one secure checkout by card, Apple Pay or Google Pay.

Listing is free — we only take a small fee when your item sells. Your earnings are released to your account shortly after the buyer receives the item, to withdraw or put towards your next find.

Every order travels as a tracked parcel: the buyer picks a courier service at checkout, and for most orders the seller receives the label by email the moment the order is paid. The whole journey, both sides of the parcel, is on our Shipping page.

You don’t set shipping fees — enter your parcel’s packed weight and dimensions when listing, and live courier rates are calculated at checkout. Prefer to post it yourself? See Shipping for the “Shipping included” option.

Every checkpoint appears on your order’s tracking view under Tracking / My Orders, and we email you at the moments that matter — in transit, out for delivery, delivered. No courier websites needed.

Report it under Tracking / My Orders within 72 hours of the latest estimated delivery date, and we’ll take it from there — parcels are insured against loss in transit. The full process is in our Refunds & Returns Policy.

Report it within 72 hours of delivery, with photos of the item and packaging. A validated claim always refunds the goods; with Checkout Plus Advantage your shipping costs are covered too — see our Refunds & Returns Policy.

Optional cover, per seller, that refunds your outbound shipping and covers return postage if a validated claim finds an item damaged or not as described — some sellers include it on their listings free. Details on the Shipping page.

No — refunds are for items that never arrive or arrive damaged or not as described, not change of mind. It’s what keeps selling viable for individuals; the boundaries are in our Refunds & Returns Policy.

Counterfeits, unsafe goods and a defined list of restricted categories — check the Prohibited Items Policy before listing anything you’re unsure about.

AI tools for your listings: professional on-model photos of your real garments (wear and defects always shown truthfully), try-ons, and short videos to post — each job priced before you press anything. Explore the Studio.

Sellers host live shopping streams on ReShopMe — see pieces on real people, ask questions, and buy or make offers without leaving the stream, with replays afterwards. See what’s on at Live.