Checkout Plus Advantage

If a claim on a covered seller's parcel is upheld as damaged or not as described, you get back the outbound shipping you paid for that parcel, and the return journey is covered too — a prepaid return label for domestic returns, or your return postage reimbursed for international ones. Cover is capped at NZ$35 per shipping leg, per claim.

NZ$5 per seller, including GST, added at checkout — an order spanning three sellers can carry it on one, two or all three, and you choose per seller. Some sellers include Checkout Plus on their listings as a selling point, in which case their parcel is covered free and there's nothing to add.

Everything is charged, capped and refunded in New Zealand dollars — if you paid on an overseas card, your bank converts the NZD refund at its own rate, so the amount in your own currency may differ slightly from what you paid. Cover applies to damaged/not-as-described claims; an item that never arrives has its outbound shipping refunded on every validated claim, with or without Checkout Plus. Full wording in the Refunds & Returns Policy.