Help Centre
How ReShopMe works, in plain answers. For a problem with a specific order, the fastest route is Get help with this order on the purchase itself, under Tracking.
Buying
- How buying worksFrom finding a piece to paying once across several sellers — offers, checkout, currency, and what happens after you pay.
- Making an offerNaming your price on a listing: how offers are answered, what an accepted offer holds, and the 24-hour clock on open ones.
- Tracking your orderWhere every parcel’s checkpoints live, why some parcels start tracking later than others, and what to do when the estimated date passes.
- When something goes wrongNever arrived, damaged, or not as described — the 72-hour windows, the evidence that matters, and how refunds come back.
- Checkout Plus AdvantageThe optional NZ$5-per-seller shipping cover: what it pays back when a claim is upheld, the NZ$35 per-leg cap, and the currency fine print.
Selling
- How selling worksFree listings from NZ$15, live courier rates from your address, approval before the shelf, and what to do the moment something sells.
- Getting paidPayout setup through Stripe, when earnings release, what a claim pauses (and doesn’t), fees, and the tax position.
- Returns and claims, for sellersWhat each claim type means on your side: transit loss never costs you, returned items wait on your inspection, and honest listings stay claim-free.
Credit & the Studio
Your account
- Get the appAdd ReShopMe to your home screen — one tap on Android, the Share sheet on iPhone — and what the app is (the same site, full-screen, no store).
- Dark mode and how the site looksThe sun/moon switch in the top bar, why the site follows your device by default, and the one Microsoft Edge setting that repaints every website — including this one.
- Your account and securitySessions, two-factor authentication and recovery codes, the emails that can’t be switched off, and what happens to inactive accounts.
Didn't find it? Quick answers live on the FAQ, the rules live under Legal, or message us — a person reads every one. More ways to reach us at Contact.