Help Centre
How ReShopMe works, in plain answers. For a problem with a specific order, the fastest route is Get help with this order on the purchase itself, under Tracking.
Buying
- How buying worksFrom finding a piece to paying once across several sellers — offers, checkout, currency, and what happens after you pay.
- Making an offerNaming your price on a listing: how offers are answered, what an accepted offer holds, and the 24-hour clock on open ones.
- Tracking your orderWhere every parcel’s checkpoints live, why some parcels start tracking later than others, and what to do when the estimated date passes.
- When something goes wrongNever arrived, damaged, or not as described — the 72-hour windows, the evidence that matters, and how refunds come back.
- Checkout Plus AdvantageThe optional NZ$5-per-seller shipping cover: what it pays back when a claim is upheld, the NZ$35 per-leg cap, and the currency fine print.
Selling
- How selling worksFree listings from NZ$15, live courier rates from your address, approval before the shelf, and what to do the moment something sells.
- Getting paidPayout setup through Stripe, when earnings release, what a claim pauses (and doesn’t), fees, and the tax position.
- Returns and claims, for sellersWhat each claim type means on your side: transit loss never costs you, returned items wait on your inspection, and honest listings stay claim-free.
Credit & the Studio
Your account
Didn't find it? Quick answers live on the FAQ, the rules live under Legal, or message us — a person reads every one. More ways to reach us at Contact.