Help Centre / Credit and the Studio
The Studio's AI tools — on-model listing photos, try-ons, covers, short videos — run on prepaid credit, and the deal never changes: the exact price is shown before you press anything, and nothing can charge you after the fact.
Top up under your credit page — the minimum is NZ$10, and because card fees take a fixed 30 cents per payment, one larger top-up costs less than several small ones. Credit is spent only when a generation actually runs, at the price quoted on the button you pressed. Balances are in New Zealand dollars, and usage prices include GST.
Every movement — top-ups, usage, refunds — is a line on your credit statement, each with a plain-English reason. Tax invoices for top-ups live under your account's invoices.
Press Query on that line of your statement. It opens the charge's own details with a message box; what you send lands on our desk attached to the exact charge, and you'll get a reply by email — with anything owed returned to your credit as its own statement line. A failed generation costs nothing by design, so if you ever see a charge beside a failure, query it: that one's on us.
Professional photos of your real garments on AI models (wear and flaws always shown truthfully — the tools are built to sell the actual item), virtual try-ons, thumbnails and covers, and short videos for your listings and socials. Every tool shows its price up front, in the Studio.
Still stuck? For an order problem, use Get help with this order under Tracking — or message us and a person will answer.