Legal
Everything that governs using ReShopMe, in one place.
Our agreement with you
These four documents form one agreement and are published together.
- Terms and ConditionsThe agreement between you and ReShopMe — buying, selling, fees, content tools and credit.
- Refunds & Returns PolicyWhen you can obtain a refund, how to claim, and what is and is not covered.
- Privacy & Cookies PolicyWhat personal information we collect, why, who sees it, and how long we keep it.
- Prohibited Items PolicyWhat may not be listed or sold on ReShopMe.
Governance policies
How ReShopMe runs itself — published for transparency.
- GST PolicyHow GST is charged, collected, withheld, invoiced and remitted across ReShopMe.
- AML/CFT StatementOur obligations as a reporting entity under the AML/CFT Act 2009, and what they mean for you.
- Risk Policy and StandardHow ReShopMe identifies, assesses and manages risk.
- 'The Way We Operate'Our code of business conduct — values, integrity standards and how we treat the people who trust us.
- Sustainable Development PolicyWhy reuse is the business, and how sustainable development shapes our decisions.
- Environment PolicyOur environmental commitment: the garments we keep in use, and the footprint we manage.
- Climate Change Position StatementOur position on climate change, and the manufacturing emissions reuse avoids.
- Safety PolicyZero harm: how we identify hazards, manage risk and stay fit for work.
- Occupational Health PolicyProtecting the physical and mental health of the people who work at ReShopMe.
- Employment PolicyHow we employ: no discrimination, dignity and respect, fair pay and development.
- Human Rights PolicyHuman rights in our workplace, on our marketplace, and in our supply chain.
- Communities Relations PolicyOur relationships with the marketplace community and the places we operate.
- Antitrust Standards and Guidance NotesMandatory competition-law standards, including the rules specific to running a marketplace.