Terms and Conditions

ReShopMe Limited · Version 3.0 · Effective 10 August 2026 · supersedes the version of 26 April 2024

Welcome to ReShopMe. We run a marketplace for preloved fashion. These Terms explain how it works, what you can expect from us, and what we expect from you. They are written to be read, so please do.

Part A — General

1. About these terms

1.1 Who we are. ReShopMe Limited, a company incorporated in New Zealand, NZBN 9429041194492. Our registered office and address for service are recorded on the New Zealand Companies Register. In these Terms "ReShopMe", "we", "us" and "our" mean ReShopMe Limited. For further information and general enquiries, contact support@reshopme.com.

1.2 The documents that make up our agreement. These Terms, together with:

(a) the Refunds & Returns Policy; (b) the Privacy & Cookies Policy; (c) the Prohibited Items Policy; and (d) any additional terms shown to you for a particular feature at the time you use it.

1.3 Which document wins. If these Terms conflict with one of the documents in 1.2, that document prevails on the subject it deals with, and these Terms prevail on everything else. If any document conflicts with a right you have under a law that cannot be excluded, that law prevails.

1.4 Changes. We may change these Terms. We will publish the new version with a new version number and effective date, and where a change is material we will tell you before it takes effect. The version that applies to an order is the one published when you place it. If you do not accept a change, you may stop using ReShopMe and close your account.

1.5 Definitions.

2. Our role

2.1 We are the merchant of record. When you buy on ReShopMe, you pay us. We hold the money, we issue refunds, and dispute liability sits with us. The Item itself is supplied by the Seller, who remains the supplier of the goods — we never take title to an Item and we hold no stock. Both things are true at once, and the rest of these Terms follows from them.

2.2 The Seller's role. The Seller supplies the Item; warrants its description, condition, authenticity, title and legality; and dispatches it within the time required by clause 13.

2.3 What we are responsible for. Taking your payment; holding the funds; issuing refunds under the Refunds & Returns Policy; assessing Claims; enforcing Dispatch; and operating the platform with reasonable care and skill.

2.4 What we are not responsible for. We do not inspect Items before they are listed or before they are sent, and we are not responsible for the condition, authenticity or legality of an Item beyond what the Refunds & Returns Policy provides. We are not responsible for the conduct of users towards each other, for delays caused by a carrier, or for interruptions to third-party services we depend on. Nothing in this clause limits our obligations as merchant of record under clause 2.3, or any right you have under clause 11.

3. Eligibility and accounts

3.1 Age. You must be 18 or over to hold an account.

3.2 Accurate information. The information you give us must be true, current and your own. You must not impersonate anyone or open an account on someone else's behalf without telling us.

3.3 One account per person. You may hold only one account. Where we reasonably believe that two or more accounts are held or controlled by the same person, or by people acting together, we may treat them as one and may close duplicates.

3.4 Security and two-factor authentication. Keep your login details secure; you are responsible for activity on your account. Two-factor authentication is required for any account that has completed payout onboarding, holds likeness data, or has administrative access. Accounts are personal and may not be transferred or sold.

3.5 Identity verification. We may ask you at any time for information verifying your identity, your address and, where relevant, the source of your funds, and for supporting documents. We may limit or suspend your account, or decline a transaction, until we receive what we have asked for. See clause 22.

3.6 Suspension and closure. We may decline a transaction, limit, suspend or close an account, and withhold or delay a payout, where we reasonably believe these Terms have been breached, where an account presents a risk of loss, or where the law requires it. Where clause 22.7 applies we may be unable to tell you why. You may close your account at any time; closure does not end obligations that have already arisen.

4. Using the platform

4.1 Licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to use ReShopMe for its intended purpose. You may not copy, scrape, resell or reverse engineer any part of it, or use it to build a competing service.

4.2 Your Content. Anything you post — listings, photographs, video, profile information, reviews, messages, livestreams — is "Your Content". You keep ownership of it. You grant us a worldwide, royalty-free licence to host, store, reproduce, adapt, publish and display it for the purpose of operating and promoting ReShopMe. That licence survives closure of your account to the extent needed for records, replays already published, and our legal obligations.

4.3 What you must not post. Content that is false, misleading, abusive, threatening, defamatory, obscene or unlawful, or that infringes anyone's rights.

4.4 Messaging and calls. Messages and calls between users are for transacting on ReShopMe. Do not use them to move a sale off-platform, to harass anyone, or to send unsolicited marketing. We may review message content where it is reported to us or where we are investigating a Claim.

4.5 Off-platform dealing. Arranging payment for a listed Item outside ReShopMe removes every protection in these Terms and the Refunds & Returns Policy, and is a breach of them.

4A. Events and live selling

4A.1 Hosting. Sellers may host live events. We may decline, interrupt or end a broadcast. A scheduled event is not a promise that it will run.

4A.2 Recording and replay. Every event is recorded. Recordings may be published as replays and remain available after the event. By hosting or appearing in an event you grant us the licence in clause 4.2 in respect of the recording, including the right to store, reproduce and replay it.

4A.3 Your own broadcast software. You may broadcast into ReShopMe from your own encoder. Your use of that software is a matter between you and its supplier, and what you send us is Your Content.

4A.4 Other people on camera. Do not put anyone on camera without their consent, and never a child. You must be able to evidence consent if we ask.

4A.5 Live offers and pricing. An offer made during an event is an offer to sell on ReShopMe on these Terms. Time-limited pricing binds when accepted. A live discount reduces the price and, with it, the commission base under clause 14.

4A.6 Conduct. Clause 4.3 applies to a broadcast in real time. We may end a stream without notice. An ended stream may leave you with unsold stock, and we are not liable for that.

4A.7 Reviews and host pages. Reviews are Your Content. We may remove a review that breaches these Terms. We will not remove a review merely because its subject dislikes it.

4A.8 Availability. Live streaming depends on third-party infrastructure and on your own connection. We do not guarantee that an event will run without interruption.

5. Prohibited and restricted items

5.1 The Prohibited Items Policy forms part of these Terms and sets out what may not be listed or sold. We may update it without reissuing these Terms.

5.2 Breach may result in removal of a listing, suspension or closure of your account, withholding or reversal of a payout, and a report to the authorities.

Part B — Buying

6. Orders

6.1 When a contract forms. Your order is an offer to buy. A contract forms when we confirm the order. We may decline an order.

6.2 Multiple sellers. An Order may contain Items from more than one Seller. Each Seller's Items ship separately and are treated separately for delivery, Claims and refunds.

6.3 Availability and pricing errors. Items are one-off and may sell while you are browsing. Where a price is obviously wrong, we may cancel and refund in full rather than honour it.

6.4 Cancellation. You may cancel before Dispatch, and we will refund you in full. After Dispatch, the Refunds & Returns Policy applies. Change of mind is not a ground for a refund.

7. Price, payment and currency

7.1 Currency. Prices, shipping, fees and refunds are in New Zealand dollars. If your card is held in another currency, your provider converts it at its own rate and that conversion is between you and them.

7.2 What the price includes. The price shown for an Item is what you pay for that Item. Shipping is shown separately before you pay.

7.3 Fees. The optional Checkout Plus Advantage cover is NZ$5.00 per Seller where you add it at checkout, or free where the Seller has included it. What it covers is in the Refunds & Returns Policy.

7.4 GST on your purchase. Two different taxes may appear, and they are not the same thing:

(a) Our fees carry GST, which we charge and account for.

(b) The Item carries GST only if the Seller is registered and selling in the course of that business. Most Sellers here are private individuals, and their sales carry no GST. Where GST does apply it is already inside the price shown — it is never added at checkout — so a Seller's tax position never changes the price you saw.

(c) Import GST on a cross-border parcel is different, and it is added at checkout. See clause 8A.

7.5 Payment methods. We accept payment by card and by the digital wallets our payment provider supports. We do not accept cash, direct bank transfer, cryptocurrency or buy-now-pay-later.

7.6 Credit. We also sell Credit for our content tools. It is priced in New Zealand dollars, GST-inclusive, and is dealt with in clause 17C.

8. Delivery

8.1 Carrier. For most Items we arrange carriage and buy the shipping label; the shipping charge is ours, not the Seller's. A Seller may instead post an Item themselves with the postage built into the price — those Items show no separate shipping charge, and the Seller must still provide tracking (clause 13.2).

8.2 Estimated delivery dates. Delivery estimates are estimates. A carrier may move them, and Claim windows move with them (see the Refunds & Returns Policy).

8.3 Unattended delivery. Where the carrier offers the choice, you may choose an unattended delivery or one requiring a signature. If you choose unattended delivery you accept the risk of loss or theft after the parcel is left. This is shown to you in your cart before you pay.

8A. Import GST, duties and customs charges

8A.1 Where we collect it. On most parcels crossing a border into New Zealand or Australia, the law makes us the supplier for the destination's GST. We charge it at checkout, it is shown to you before you pay, and nothing further is payable on delivery.

8A.2 Where the border collects it. On higher-value parcels the destination's customs service assesses GST and duty on arrival, and we are not permitted to charge it. We tell you before you pay. Those charges are payable by you to the carrier, and the parcel may not be released until they are.

8A.3 Elsewhere. For destinations outside New Zealand and Australia, whatever the destination charges is between you and its customs service.

8A.4 Unpaid charges are not a claim. A parcel delayed, refused or returned because import charges were not paid is not an INR claim. Where the parcel is returned to the Seller, the Refunds & Returns Policy provides for a refund of the price of the goods, less the costs of the return.

8A.5 Registration. We collect under clause 8A.1 only where we hold the required registration with the destination country's revenue authority. Until we do, no import GST is charged at checkout, and any charge the destination raises is payable by you to the carrier as under clause 8A.2.

9. Refunds, returns and claims

9.1 The Refunds & Returns Policy governs refunds and returns and forms part of these Terms. In summary, and without replacing it: the remedy is a refund, not an exchange or credit; change of mind is not covered; you must report a problem within 72 hours; the two grounds are INR and SDD; if a Seller never dispatches, you are refunded automatically on day 10; and we issue the refund, because we are the merchant of record.

10. Chargebacks

10.1 Use our process first. If something has gone wrong, make a Claim. Our process is faster than a chargeback and does not put your account at risk.

10.2 A chargeback closes an open Claim. If you initiate a chargeback while a Claim is open, we will close the Claim and defend the chargeback instead.

10.3 No double recovery. You may not recover twice for the same loss. If you obtain both a refund and a chargeback, we may recover the duplicate from you, and may suspend your account until it is repaid.

11. Your consumer rights

11.1 If you are a consumer in New Zealand, nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you are a consumer in Australia, nothing in them limits or excludes your rights under the Australian Consumer Law. Where any term conflicts with those rights, those rights prevail.

Part C — Selling

12. Listing

12.1 Accuracy. Your listing must accurately describe the Item, including its condition, and must disclose damage, wear, alteration, missing components and non-original parts. Photographs must be of the actual Item.

12.2 Title and legality. You warrant that you own the Item, that you may lawfully sell it, and that it does not infringe anyone's rights.

12.3 Authenticity. You warrant that branded Items are genuine. Some categories require authentication before listing or before Release; where they do, we tell you at listing.

12.4 Generated imagery. Where you use our content tools, clause 17D applies. A generated image that flatters an Item beyond the truth is a misdescription and grounds for an SDD Claim.

13. Sale and dispatch

13.1 A sale is binding. When a Buyer's order is confirmed you must complete it.

13.2 Dispatch. You must dispatch promptly. Dispatch means a carrier collection scan, or a valid tracking number where you arrange your own postage. A label created but not lodged is not Dispatch.

13.3 If you do not dispatch. We remind you on days 3, 5 and 7, and flag the order for review on day 7. On day 10 the Buyer is refunded automatically in full, and you receive nothing for that sale. Repeated non-dispatch may result in suspension.

14. Commission and fees

14.1 Commission. 10% of the sale price, or 20% in luxury and branded categories. The categories that attract the higher rate are shown when you list.

14.2 Payment processing. We recover what our payment provider charges us: 2.65% on a domestic card or 3.5% on an international card, plus NZ$1.00 per transaction, plus the GST charged on those amounts.

14.3 Basis of calculation. Fees and any tax are calculated on the price actually achieved, not the list price, so a live discount reduces the commission base. Tax amounts are rounded up.

14.4 GST on our fees. Our fees are subject to GST, which we charge and account for.

14.5 Changes. We may vary our fees, and may introduce a fee for a new feature, on notice. A change does not apply to a sale already made.

14.6 Professional sellers. Sellers trading as a business may be required to enter a Professional Seller Agreement, which may vary these fees.

15. Proceeds, holding and release

15.1 You authorise us to receive and hold. You authorise us to receive the Buyer's payment for your Item, to hold the Proceeds, and to deduct our fees and any tax we must withhold before Release. Until Release, Proceeds are held by us and are not available to you.

15.2 Release. We release Proceeds 96 hours after delivery is confirmed, which is after the Claim window has closed.

15.3 New seller reserve. For a new Seller we retain 15% of Proceeds as a Reserve until 120 days after delivery, covering the period in which a card payment can still be reversed. A Seller graduates from the Reserve after 90 days and 10 completed sales.

15.4 Set-off, withholding and clawback. We may withhold from, deduct from, or reverse a payout in order to fund a refund, an upheld Claim, a chargeback, a fee or an amount you owe us — including against the Proceeds of your later sales. If your balance goes negative, the shortfall is a debt payable to us on demand.

15.4a Withholding your GST. Where you are registered for GST and selling in the course of that business, you authorise us to deduct the GST on the goods from your Proceeds and to pay it to the revenue authority on your behalf. It is calculated as 15/115 of the price achieved, rounded up, and we give you a record of each amount withheld for your own return. This is not a fee of ours — it is your tax, collected at the point the money passes through us. If a declaration under clause 17 later proves wrong, clause 15.4 applies to the difference.

15.5 Holds. We may hold Proceeds while a Claim, a chargeback or an investigation is open.

15.6 Payout details. You must complete our payment provider's onboarding, including its identity checks, before we can pay you. Payouts are made only to an account in your own name. You may list before completing onboarding, but you cannot be paid until you do.

15.7 Unclaimed proceeds. If we cannot pay you because you have not completed onboarding or cannot be reached, the Proceeds remain money we owe you. We do not keep them; they are dealt with under the Unclaimed Money Act 1971.

16. Claims against you

16.1 Respond. If a Buyer makes a Claim you must respond within the time we specify, and provide proof of Dispatch and any other information we ask for.

16.2 Returns. On an SDD Claim you must accept the return and inspect the Item promptly.

16.3 Our decision. We assess the Claim against the listing, the tracking record and the evidence. Our decision is final.

16.4 Funding. An upheld Claim is funded from your Held Proceeds where the fault is yours, under clause 15.4. Where it is not, we bear it.

17. Your tax

17.1 Your own tax is yours. You are responsible for your own income tax and for any GST registration obligation arising from your selling.

17.2 Declaration. At onboarding you tell us whether you are registered for GST, in which country, your number, and what you are doing here — trading in this line of goods, disposing of the occasional item outside your usual business, or selling donated stock as a charity. You warrant the declaration is accurate and will tell us if it changes.

17.3 What follows from it. If you are registered and trading here, GST applies to your sales, is included in your listed prices, and is withheld under clause 15.4a. If you are not, it is not. A declaration that says you are registered but gives no number is treated as untaxed, because a tax invoice without a supplier number is not a valid tax invoice.

17.4 Evidence. We may require evidence of your registration and of your activity, and may re-characterise a declaration that your trading does not support.

17.5 Tax invoices. Where you are registered, you must provide a tax invoice on a Buyer's request.

17.6 Cross-border sales. A sale shipped to another country is a zero-rated export for you, and nothing is withheld under clause 15.4a. The destination's GST is ours under clause 8A.

Part C-bis — Content tools, likeness and credit

17A. The content tools

17A.1 What they do. Our content tools generate photographs and video for your listings and promotions from images you supply.

17A.2 Quality. Generated output varies. We do not guarantee a particular result.

17A.3 Failed generations. If a generation fails or does not complete, we return its cost to your Credit balance.

17A.4 Refusal. We may decline or withdraw a generation that breaches these Terms or the Prohibited Items Policy.

17B. Likeness and consent

17B.1 Whose likeness. You may use your own likeness, or that of a person who has given you consent. You must be able to evidence that consent if we ask.

17B.2 Never a child. You may not use the likeness of anyone under 18.

17B.3 Withdrawing consent. Consent may be withdrawn at any time. On withdrawal we stop further generation and remove published output within a reasonable period. We cannot recall copies that others have already downloaded or saved, and you should not assume that withdrawal reaches them.

17B.4 Security. Accounts holding likeness data require two-factor authentication (clause 3.4). How we store, use and delete likeness data is set out in the Privacy & Cookies Policy.

17B.5 Live events. The same consent rules apply to anyone appearing in an event (clause 4A.4).

17C. Credit

17C.1 What it is. Credit is prepaid value bought from us, priced in New Zealand dollars and GST-inclusive, which pays for our content tools as they are used.

17C.2 What it is not. Credit may be spent only on our own services. It cannot be transferred to another user, and it is never a route by which a Seller receives Proceeds from a sale.

17C.3 No expiry. Credit does not expire. It remains available while your account is in use.

17C.4 Not refunded on request. Credit is not refunded because you have changed your mind or no longer wish to use the tools. A failed generation is re-credited under 17A.3, which is not a refund.

17C.5 Retirement after 24 months of inactivity. If you do not sign in for 24 months, we close your Credit facility and return the remaining balance to you, less a service fee covering the cost of doing so: the higher of NZ$35 and the bank charges we incur to send the funds to your nominated bank account. The fee will never exceed your balance, so this can never leave you owing us anything.

17C.6 We warn you first. We email the address on your account at 21, 22 and 23 months after your last sign-in, each time telling you the date this will happen and what your balance is. Any sign-in resets the 24-month period.

17C.7 How we return it. We return the balance to an account in your own name, and may need to verify that account first. Because the payment is made long after your original purchase, we usually cannot return it to the card you paid with, and may ask you for bank account details.

17C.8 If we cannot pay you. If we cannot reach you, or you do not give us an account we can pay, the balance remains money we owe you. We do not keep it; it is dealt with under the Unclaimed Money Act 1971, which requires unclaimed money to be paid to Inland Revenue, from whom you may claim it.

17C.9 Closing your account. If you close your account with a balance, 17C.5 to 17C.8 apply as though the account had been retired, without waiting 24 months.

17D. Truth in generated media

17D.1 Generated images and video must depict the actual Item in the actual listing.

17D.2 Defects must not be removed or repaired by generation, and a body must not be reshaped.

17D.3 Breach is a listing breach under clause 12, a ground for an SDD Claim, and may result in suspension.

Part D — Legal

18. Liability

18.1 What we are liable for. We are liable for loss caused by our own breach of these Terms, to the extent set out below.

18.2 What we are not liable for. We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of data, however caused.

18.3 Cap. Our total liability arising out of or in connection with an Order is limited to the amount you paid for that Order. Our total liability in any other case is limited to the greater of NZ$100 and the fees you have paid us in the 12 months before the event giving rise to the liability.

18.4 Consumer carve-out. Clauses 18.2 and 18.3 do not apply to the extent that they would limit or exclude a right under a law that cannot be excluded — see clause 11.

19. Indemnity

19.1 If you are a Seller, you indemnify us against any claim, loss, cost or liability we incur arising from an Item you list or sell, from your breach of these Terms, or from Your Content — including a third party's claim about authenticity, title, safety or intellectual property, and any claim about a likeness used in your content.

19.2 This clause does not apply to a consumer to the extent the law does not allow it.

20. Intellectual property

20.1 Ours. ReShopMe, its software, design and branding are ours or our licensors'. The licence in clause 4.1 does not transfer any of it to you.

20.2 Yours. You keep ownership of Your Content, subject to the licence in clause 4.2.

20.3 Infringement. If you believe content on ReShopMe infringes your rights, contact support@reshopme.com. We may remove content and suspend accounts in response.

21. Privacy

21.1 How we collect, use, disclose and retain personal information is set out in the Privacy & Cookies Policy, which forms part of these Terms. It includes how long we keep records, and why some records cannot be deleted on request.

22. Compliance with financial crime laws

22.1 Why this clause exists. ReShopMe is a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This clause sets out what we may require of you, and what we may do, in order to meet those obligations. It applies to buyers and sellers alike.

22.2 Monitoring and limits. We monitor the total value you buy or sell through ReShopMe in any rolling 12-month period. Where that value passes a threshold we set, we may review your account and ask you for the information in clause 22.4 before you transact further. We may also set, vary and enforce limits on that value, and decline a transaction that would take you over a limit. Any limit that applies to you will be notified to you and published on our website. Monitoring and limits apply per person, not per account.

22.3 One account. You may hold only one ReShopMe account. Where we reasonably believe that two or more accounts are held or controlled by the same person, or by people acting together, we may treat them as one for the purposes of clause 22.2 and may close any duplicate.

22.4 Identity verification. We may ask you at any time to provide information verifying your identity, your address, and where relevant the source of your funds, and to provide supporting documents. We may limit or suspend your account, or decline a transaction, until we receive what we have asked for. Where the law requires verification before you may transact further, we have no discretion to waive it.

22.5 Accurate information. You must give us information that is accurate and current, and tell us if it changes. You must not use another person's identity, or open or operate an account on another person's behalf without telling us.

22.6 Declining, suspending and holding. We may decline, delay, cancel or reverse a transaction, withhold or delay a payout, and limit, suspend or close an account, where we consider it necessary to comply with the law or to investigate a matter under it.

22.7 Reasons. The law prohibits us from telling you that a report has been made about your activity, what such a report contains, or that a matter is under investigation. Where we act under clause 22.6 we may therefore be unable to give you a reason, and the absence of a reason does not mean one does not exist. Nothing in this clause displaces your rights under clause 11.

22.8 Records. We are required to keep records of transactions and of identity information for at least five years, and to keep invoices and accounting records for seven years. We will keep them for those periods even if you close your account or ask us to delete them. Our Privacy & Cookies Policy explains this.

22.9 Effect. Acting under this clause is not a breach of these Terms by us, and we are not liable for loss arising from doing what the law requires of us. This does not limit or exclude a right under a law that cannot be excluded — see clause 11.

22.10 Sanctions. We do not transact with a person or entity subject to applicable sanctions, and we screen for this.

23. Disputes with us

23.1 Talk to us first. Contact support@reshopme.com and we will try to resolve the matter.

23.2 Governing law. These Terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction. If you are a consumer resident in Australia, you may also bring proceedings in Australia.

23.3 Nothing in this clause prevents you from bringing a complaint to a regulator or a dispute resolution scheme.

24. General

24.1 Assignment. You may not transfer your rights under these Terms. We may transfer ours to a company that acquires our business, on notice.

24.2 Severability. If any provision is unenforceable, the rest continues in force.

24.3 No waiver. If we do not enforce a right, we do not give it up.

24.4 Force majeure. Neither party is liable for a failure caused by something outside its reasonable control.

24.5 Notices. We give notice by email to the address on your account, or by posting on ReShopMe. Keep your email address current.

24.6 Entire agreement. These Terms and the documents in clause 1.2 are the whole agreement between us about ReShopMe.

24.7 Survival. Clauses 2.4, 10, 15.4, 15.4a, 17B.3, 18, 19, 20, 21, 22 and 23 survive termination.

25. Version

Version 3.0, effective 10 August 2026. Supersedes the Terms of Service dated 26 April 2024.