Returns and claims, for sellers

Not your problem financially. Loss and damage in transit are settled with the courier or insurer; the buyer is refunded and your earnings are unaffected. You don't need to do anything except have handed the parcel over with its label — the tracking history does the rest.

The buyer reports it within 72 hours of delivery, with photos, and returns the item to you. When the returned parcel arrives, record its condition from your Tracking page — the claim cannot move, and the hold on that parcel's payout cannot lift, until you do. If the return checks out, the buyer is refunded from the sale's proceeds; if what came back isn't what you sent, say so in the inspection — that's exactly what it exists for.

A claim holds the payout for that one parcel. Your other sales — including other parcels on the same order — release on their normal schedule.

Nearly every upheld "not as described" claim traces to the listing, not the buyer: a flaw that wasn't photographed, a measurement that wasn't taken, "great condition" doing too much work. Photograph the flaws, measure flat, and let the Studio's photos stay honest about wear — it's built to. The Refunds & Returns Policy has the full rules both sides play by.