Tracking your order

Open Tracking and find your order. Each parcel on it has its own tracking line — an order spanning several sellers arrives as several parcels, each with its own journey. Press Track on any parcel for the full checkpoint history, updated automatically as the courier scans it.

Most parcels ship on a courier label generated at checkout — those start tracking on their own, usually within a day of the seller handing the parcel over. Some sellers include shipping in the price and post the parcel themselves; their tracking number appears once they've entered it from their postage receipt, so a short quiet period at the start is normal.

You don't need to keep checking: we email you when a parcel is in transit, out for delivery, and delivered. You can tune these in your notification settings under your account.

Estimated delivery dates are the courier's, and real parcels sometimes run late. If a parcel's estimated date has passed and nothing has arrived, open Get help with this order on the purchase — it will show you the live tracking, and if the parcel has genuinely gone missing it files the report properly. The window for reporting a parcel that never arrived is 72 hours from the latest estimated delivery date — see When something goes wrong.